# Getting help

Where to ask questions, report a problem, or send a privacy or legal request.

## Questions and problems

Join the **[Nøyra Labs support Discord](https://noyralabs.com/discord)** and ask there. To help us
help you quickly, include:

- your server's name and ID (right-click the server icon → **Copy Server ID** with Developer Mode
  on);
- what you were doing, and what you expected to happen;
- the exact error message, or a screenshot;
- for bot problems, the result of **Settings → Integrations → Check the bot**.

> [!WARNING]
> Never post API keys, webhook secrets or public directory links in a public channel. If you have,
> revoke or regenerate them straight away.

Before asking, [Troubleshooting](/crew/troubleshooting) and the [FAQ](/crew/faq) answer the most
common questions.

## Privacy, terms and data requests

Questions about the [Privacy Policy](https://crew.noyralabs.com/privacy) or the [Terms of Service](https://crew.noyralabs.com/terms), and requests about
your personal data (access, correction, deletion), go by email to
**[legal@noyralabs.com](mailto:legal@noyralabs.com)**, not the support Discord. We answer within 30
days.

For records an organization keeps about you, it's usually fastest to ask that organization's Super
Users first.

## Security issues

If you think you've found a security problem in Crew, please report it privately to
[legal@noyralabs.com](mailto:legal@noyralabs.com) and don't share it publicly until it's fixed.

Source: https://docs.noyralabs.com/crew/support