# Docket docs

Support tickets, transcripts and staff roles. Nøyra Labs builds community infrastructure for Discord. Its products are Aptio (training, exams and forms), Crew (people management), Docket (support tickets) and Sensa (anonymous employee feedback), together the Nøyra Suite.

## Get started

- [Inviting the bot](https://docs.noyralabs.com/docket/getting-started.md): Add Docket to your Discord server in under two minutes. You only need to do this once per server — everything else is configured from the dashboard.
- [First-run setup](https://docs.noyralabs.com/docket/setup.md): After inviting Docket, configure it directly from Discord using slash commands. Five minutes and four commands is all it takes to accept your first ticket.
- [Ticket panel](https://docs.noyralabs.com/docket/ticket-panel.md): The ticket panel is a Discord message with a "Create Ticket" button. Members click it to open a new ticket without needing to know any slash commands.

## Configuration

- [Settings explained](https://docs.noyralabs.com/docket/settings.md): Understand every configuration option available for Docket and how to set each one from Discord using slash commands.
- [Ticket types](https://docs.noyralabs.com/docket/ticket-types.md): Ticket types let you categorize support requests so that each one routes to the right channel, pings the right role, and opens with the right welcome message.
- [Number formats](https://docs.noyralabs.com/docket/number-formats.md): Every ticket gets a unique ID based on the number format you define for its type. Formats let you create readable, branded ticket IDs like BUG-0042 or SUPPORT #001.
- [Feedback collection](https://docs.noyralabs.com/docket/feedback.md): Automatically ask users for feedback when their ticket closes. Positive responses can be routed to a separate testimonial channel to highlight great support moments.

## Tickets in practice

- [Using the dashboard](https://docs.noyralabs.com/docket/dashboard.md): The Docket dashboard is where you configure your server, manage ticket types, and review closed ticket history — all without leaving your browser.
- [Status lifecycle](https://docs.noyralabs.com/docket/status-lifecycle.md): Every ticket moves through a series of statuses from open to closed. Understanding each status helps your team communicate progress and keeps your ticket list meaningful.
- [Transcripts](https://docs.noyralabs.com/docket/transcripts.md): When a ticket closes, Docket automatically generates a full transcript and uploads it to secure storage. A link is posted in the ticket thread so staff and the ticket creator can access it immediately.

## Reference

- [Slash commands](https://docs.noyralabs.com/docket/slash-commands.md): Docket registers slash commands in every server it's installed in. Members and staff use these directly in Discord to manage tickets without visiting the dashboard.
- [Frequently asked questions](https://docs.noyralabs.com/docket/faq.md): Answers to the most common questions about setting up and using Docket.
- [Get support](https://docs.noyralabs.com/docket/support.md): Can't find what you're looking for in the docs? Join the Nøyra support server and open a ticket — we'll get back to you as soon as possible.