# Docket Premium

What's free in Docket, what Premium adds, and what's planned.

Docket is free to start. Premium is a subscription for a whole Discord server. Premium+ is shown here so you can see the full picture, but Premium is the plan on offer.

## What's available now

| Feature | Free | Premium | Premium+ |
| --- | --- | --- | --- |
| Core ticketing: typed private-thread tickets, staff notifications, dashboard, customer feedback | Included | Included | Included |
| [Transcript](/docket/transcripts) retention | 90 days | Up to 180 days | Up to 365 days |
| Custom bot profile | No | Included | Included |
| Follow-up reminders and SLA bumping | No | No | Included |

## What's planned

These are on our roadmap. They may change, and we haven't set dates.

| Feature | Plan | What it does |
| --- | --- | --- |
| Higher limits | Premium | More ticket types and field types, including select menus, radio groups and checkboxes. |
| More analytics | Premium | Tickets per week, average first response time and average close time. |
| Better feedback | Premium | Ratings over time, by employee. |
| Audit log | Premium | A view of recent actions taken in Docket. |
| Auto-assignment | Premium+ | Round-robin or load-based assignment, with escalation when a ticket is about to breach its SLA. |
| Webhooks | Premium+ | Ticket opened, closed and rated events sent to a custom dashboard. |
| Auto-close and AI sentiment analysis | Premium+ | A basic AI model gauges sentiment in ticket conversations and highlights areas to improve. |
| Priority support | Premium+ | A dedicated role in the Nøyra Labs support server. |
| Retention and compliance controls | Premium+ (under consideration) | Freeze tickets so they're held for up to 6 years instead of deleting at 365 days. |

## If Premium ends

Your server moves to the free limit. Transcripts older than that stay for 7 more days, then expire. Expired transcripts can't be restored by upgrading again.

## Docket Premium and Nøyra Premium

They're separate subscriptions. [Nøyra Premium](/suite/premium) covers Aptio, Crew and Sensa, and doesn't include Docket. Docket's plans only cover Docket.

Source: https://docs.noyralabs.com/docket/premium