# Ticket panel

The ticket panel is a Discord message with a "Create Ticket" button. Members click it to open a new ticket without needing to know any slash commands.

## How it works

When you run `/ticket-setup`, Docket posts a message to the channel where you invoke the command. The message contains a **Create Ticket** button. Any server member who can see that channel can click the button to start the ticket creation flow — selecting a ticket type and filling in a reason modal.

> [!TIP]
> Each ticket type can be associated with multiple channels during `/ticket-type create`. A panel is posted to each selected channel automatically at creation time.

## Post a panel

1.  Go to the Discord channel where you want the panel to appear
2.  Run `/ticket-setup`
3.  Docket sends the panel message immediately — you'll see the Create Ticket button appear in the channel

> [!WARNING]
> Docket must have Send Messages permission in the target channel. If the bot lacks permission the command will fail.

## Pin the panel

Right-click the panel message in Discord and select **Pin Message**. This keeps it visible at the top of the channel so members can always find the button.

> [!TIP]
> Put the panel in a read-only channel like `#open-a-ticket` or `#support` so members can click the button but cannot post other messages that push the panel out of view.

## Multiple panels

You can run `/ticket-setup` in multiple channels. Each panel is independent — posting a new one does not remove existing ones. This is useful if you want a support button in different areas of your server, such as a general `#support` channel and a dedicated `#vip-support` channel.

## Panels per ticket type

When you create a ticket type with `/ticket-type create`, the interaction flow asks you to select one or more channels. After you confirm, Docket automatically posts a panel to each of those channels — no need to run `/ticket-setup`separately for each one.

> [!TIP]
> Use this to route specific ticket types to dedicated channels. For example, a Billing type could post its panel only in `#billing-support`, keeping it separate from general support panels.

Source: https://docs.noyralabs.com/docket/ticket-panel