# Nøyra Labs docs

> Nøyra Labs builds community infrastructure for Discord. Its products are Aptio (training, exams and forms), Crew (people management), Docket (support tickets) and Sensa (anonymous employee feedback), together the Nøyra Suite. These are its official guides.

Everything in one file: https://docs.noyralabs.com/llms-full.txt

## Aptio

Training, exams, certificates and forms.

- [Introduction](https://docs.noyralabs.com/aptio/introduction.md): What Aptio is, and who it's for.
- [Add Aptio to Discord](https://docs.noyralabs.com/aptio/add-to-discord.md): Set up Aptio for your server.
- [Signing in](https://docs.noyralabs.com/aptio/signing-in.md): How accounts work.
- [Roles and access](https://docs.noyralabs.com/aptio/roles-and-access.md): Who can do what.
- [Taking a course](https://docs.noyralabs.com/aptio/taking-a-course.md): Lessons, progress and picking up where you left off.
- [Quizzes and feedback](https://docs.noyralabs.com/aptio/quizzes.md): Instant feedback, pass marks and retries.
- [Certificates and roles](https://docs.noyralabs.com/aptio/certificates.md): What you get for passing.
- [Building a course](https://docs.noyralabs.com/aptio/building-a-course.md): Lessons, videos, links and quizzes, with a live preview.
- [Assigning courses](https://docs.noyralabs.com/aptio/assigning.md): Who gets a course, and when it's due.
- [Sharing a course](https://docs.noyralabs.com/aptio/sharing.md): Send a course to anyone with a link.
- [Grading and replies](https://docs.noyralabs.com/aptio/grading.md): Written answers that a manager marks.
- [Tracking progress](https://docs.noyralabs.com/aptio/tracking.md): See who's ready.
- [Notifications](https://docs.noyralabs.com/aptio/notifications.md): What the bot sends, and when.
- [Building a form](https://docs.noyralabs.com/aptio/forms.md): Feedback, sign-ups and applications.
- [Reading responses](https://docs.noyralabs.com/aptio/form-responses.md): Charts, individual answers and CSV.
- [Security and data](https://docs.noyralabs.com/aptio/security-and-data.md): How your data is protected, and how to get it or delete it.
- [Troubleshooting](https://docs.noyralabs.com/aptio/troubleshooting.md): Fixes for common problems.
- [Getting help](https://docs.noyralabs.com/aptio/support.md): Who to ask.

## Crew

People, roles, activity, requests and hiring.

- [Introduction](https://docs.noyralabs.com/crew/introduction.md): What Crew is, how it works with Discord, and the few ideas everything else builds on.
- [Adding Crew to your server](https://docs.noyralabs.com/crew/add-to-discord.md): Invite the Crew bot, what each permission is for, and how to check everything is ready.
- [First-run setup](https://docs.noyralabs.com/crew/first-run-setup.md): Import your roles, decide who can manage, add departments and your first members, then test it.
- [Signing in and your account](https://docs.noyralabs.com/crew/signing-in.md): How Discord sign-in works, switching organizations, your devices, and downloading or deleting your data.
- [Roles and access](https://docs.noyralabs.com/crew/roles-and-access.md): Set up your roles, link them to Discord roles, decide what each may do, and keep Discord and Crew in sync.
- [Access levels](https://docs.noyralabs.com/crew/access-levels.md): Exactly what Super Users, Managers, Members and view-only people can see and do.
- [Departments and units](https://docs.noyralabs.com/crew/departments.md): Group members into departments and units, and optionally give each department a Discord role.
- [Members and profiles](https://docs.noyralabs.com/crew/members.md): Add people, link their Discord accounts, use custom fields, import from CSV, and handle people who leave.
- [Onboarding checklists](https://docs.noyralabs.com/crew/onboarding.md): Give new members a list of tasks, for them and their manager, that Crew assigns automatically.
- [Activity setup](https://docs.noyralabs.com/crew/activity-setup.md): Choose what members log, whether it needs approval, how many hours you expect, and when someone counts as inactive.
- [Dashboard and announcements](https://docs.noyralabs.com/crew/dashboard.md): What the dashboard shows, and how to post, pin and target announcements.
- [Logging activity](https://docs.noyralabs.com/crew/activity.md): Log time or clock in and out, see your hours and requirements, and approve your team's activity.
- [Requests and approvals](https://docs.noyralabs.com/crew/requests.md): Submit leave, transfers, resignations and more, and how managers approve them.
- [Leave calendar](https://docs.noyralabs.com/crew/leave.md): See who is away, cancel leave when plans change, and keep an eye on expiring certifications.
- [Records and service record](https://docs.noyralabs.com/crew/records.md): Certifications, training, notes and disciplinary records, plus each member's role history and initial training.
- [Jobs and applications](https://docs.noyralabs.com/crew/jobs.md): Post openings, announce them in Discord, review applications as a team, and accept people straight into Crew.
- [Notifications](https://docs.noyralabs.com/crew/notifications.md): What Crew tells you about, how it reaches you on Discord, and how to keep everything in the app instead.
- [Discord commands](https://docs.noyralabs.com/crew/slash-commands.md): Every /crew command: what it does, its options, and who can use it.
- [Public API](https://docs.noyralabs.com/crew/api.md): Read your organization's members, departments, requests and leave from other tools with an API key.
- [Webhooks](https://docs.noyralabs.com/crew/webhooks.md): Get a signed HTTPS call when members change, requests are submitted or decided, or announcements go out.
- [Public staff directory](https://docs.noyralabs.com/crew/staff-directory.md): Share a read-only list of your active staff, for example on your website, through a secret link.
- [Security, data and retention](https://docs.noyralabs.com/crew/security-and-data.md): The two-person rule, the audit log, archiving, GDPR deletion, recovery, and how long Crew keeps each kind of data.
- [Troubleshooting](https://docs.noyralabs.com/crew/troubleshooting.md): Fixes for the most common problems with access, the bot, role sync, DMs and imports.
- [FAQ](https://docs.noyralabs.com/crew/faq.md): Short answers to the questions people ask most about Crew.
- [Getting help](https://docs.noyralabs.com/crew/support.md): Where to ask questions, report a problem, or send a privacy or legal request.

## Docket

Support tickets, transcripts and staff roles.

- [Inviting the bot](https://docs.noyralabs.com/docket/getting-started.md): Add Docket to your Discord server in under two minutes. You only need to do this once per server — everything else is configured from the dashboard.
- [First-run setup](https://docs.noyralabs.com/docket/setup.md): After inviting Docket, configure it directly from Discord using slash commands. Five minutes and four commands is all it takes to accept your first ticket.
- [Ticket panel](https://docs.noyralabs.com/docket/ticket-panel.md): The ticket panel is a Discord message with a "Create Ticket" button. Members click it to open a new ticket without needing to know any slash commands.
- [Settings explained](https://docs.noyralabs.com/docket/settings.md): Understand every configuration option available for Docket and how to set each one from Discord using slash commands.
- [Ticket types](https://docs.noyralabs.com/docket/ticket-types.md): Ticket types let you categorize support requests so that each one routes to the right channel, pings the right role, and opens with the right welcome message.
- [Number formats](https://docs.noyralabs.com/docket/number-formats.md): Every ticket gets a unique ID based on the number format you define for its type. Formats let you create readable, branded ticket IDs like BUG-0042 or SUPPORT #001.
- [Feedback collection](https://docs.noyralabs.com/docket/feedback.md): Automatically ask users for feedback when their ticket closes. Positive responses can be routed to a separate testimonial channel to highlight great support moments.
- [Using the dashboard](https://docs.noyralabs.com/docket/dashboard.md): The Docket dashboard is where you configure your server, manage ticket types, and review closed ticket history — all without leaving your browser.
- [Status lifecycle](https://docs.noyralabs.com/docket/status-lifecycle.md): Every ticket moves through a series of statuses from open to closed. Understanding each status helps your team communicate progress and keeps your ticket list meaningful.
- [Transcripts](https://docs.noyralabs.com/docket/transcripts.md): When a ticket closes, Docket automatically generates a full transcript and uploads it to secure storage. A link is posted in the ticket thread so staff and the ticket creator can access it immediately.
- [Slash commands](https://docs.noyralabs.com/docket/slash-commands.md): Docket registers slash commands in every server it's installed in. Members and staff use these directly in Discord to manage tickets without visiting the dashboard.
- [Frequently asked questions](https://docs.noyralabs.com/docket/faq.md): Answers to the most common questions about setting up and using Docket.
- [Get support](https://docs.noyralabs.com/docket/support.md): Can't find what you're looking for in the docs? Join the Nøyra support server and open a ticket — we'll get back to you as soon as possible.

## Sensa

Anonymous pulses, insights and messages.

- [Introduction](https://docs.noyralabs.com/sensa/introduction.md): What Sensa is, and who it's for.
- [Add Sensa to Discord](https://docs.noyralabs.com/sensa/add-to-discord.md): Set up Sensa for your server.
- [Signing in](https://docs.noyralabs.com/sensa/signing-in.md): One sign-in for the Nøyra Suite.
- [Roles and access](https://docs.noyralabs.com/sensa/roles-and-access.md): Who can see what.
- [Answering a pulse](https://docs.noyralabs.com/sensa/answering-a-pulse.md): Quick questions, one at a time.
- [Speaking up](https://docs.noyralabs.com/sensa/speak-up.md): Share something at any time.
- [How anonymity works](https://docs.noyralabs.com/sensa/anonymity.md): What's kept, and what isn't.
- [Messages](https://docs.noyralabs.com/sensa/messages.md): Read and reply to what people send you.
- [Understanding your scores](https://docs.noyralabs.com/sensa/scores.md): Engagement, eNPS and participation.
- [Early signals](https://docs.noyralabs.com/sensa/signals.md): How Sensa spots problems.
- [Running surveys](https://docs.noyralabs.com/sensa/surveys.md): Automatic pulses, and your own custom surveys.
- [Getting help](https://docs.noyralabs.com/sensa/getting-help.md): Who to ask.

## Nøyra Suite

One sign-in, and how roles work across products.

- [Signing in](https://docs.noyralabs.com/suite/signing-in.md): One account for the whole suite, using Discord.
- [How roles work](https://docs.noyralabs.com/suite/roles.md): Who gets which level in each product, and how they relate.