Get started
- Inviting the botAdd Docket to your Discord server in under two minutes. You only need to do this once per server — everything else is configured from the dashboard.Read more »
- First-run setupAfter inviting Docket, configure it directly from Discord using slash commands. Five minutes and four commands is all it takes to accept your first ticket.Read more »
- Ticket panelThe ticket panel is a Discord message with a "Create Ticket" button. Members click it to open a new ticket without needing to know any slash commands.Read more »
Configuration
- Settings explainedUnderstand every configuration option available for Docket and how to set each one from Discord using slash commands.Read more »
- Ticket typesTicket types let you categorize support requests so that each one routes to the right channel, pings the right role, and opens with the right welcome message.Read more »
- Number formatsEvery ticket gets a unique ID based on the number format you define for its type. Formats let you create readable, branded ticket IDs like BUG-0042 or SUPPORT #001.Read more »
- Feedback collectionAutomatically ask users for feedback when their ticket closes. Positive responses can be routed to a separate testimonial channel to highlight great support moments.Read more »
Tickets in practice
- Using the dashboardThe Docket dashboard is where you configure your server, manage ticket types, and review closed ticket history — all without leaving your browser.Read more »
- Status lifecycleEvery ticket moves through a series of statuses from open to closed. Understanding each status helps your team communicate progress and keeps your ticket list meaningful.Read more »
- TranscriptsWhen a ticket closes, Docket automatically generates a full transcript and uploads it to secure storage. A link is posted in the ticket thread so staff and the ticket creator can access it immediately.Read more »
Reference
- Slash commandsDocket registers slash commands in every server it's installed in. Members and staff use these directly in Discord to manage tickets without visiting the dashboard.Read more »
- Frequently asked questionsAnswers to the most common questions about setting up and using Docket.Read more »
- Get supportCan't find what you're looking for in the docs? Join the Nøyra support server and open a ticket — we'll get back to you as soon as possible.Read more »