User commands
Available to all members (subject to per-command permission checks).
/ping · Any member · 2s cooldown
Returns the bot's current WebSocket latency.
/uptime · Any member · 1s cooldown
Returns a formatted embed showing how long the bot has been running.
/ticket-close [status] · Staff or ticket creator · 5s cooldown
Opens the close modal for the current ticket thread. An optional status can be passed to pre-select the closing status. Only usable inside a ticket thread.
/ticket-status <status> · Staff · 3s cooldown
Updates the status of the current ticket. Accepted values: open, in_progress, resolved, cancelled, closed, pending, awaiting, referred.
/add-user <user> · Staff
Adds a Discord member to the current ticket thread so they can read and reply. Requires the invoker to be authorized on the ticket.
/remove-user <user> · Staff
Removes a Discord member from the current ticket thread. Requires the invoker to be authorized on the ticket.
Admin commands
Server configuration and ticket management commands. Most require the Discord Administrator permission or an authorized staff role.
Tip: The
/ticket-configand/ticket-typecommands use subcommands. Type the command name in Discord and the subcommand list will appear automatically.
/ticket-type create · Admin
Opens a creation modal to name and describe a new ticket type. After submission, the bot prompts you to select a staff role and then one or more channels where the panel will be posted.
/ticket-type list · Admin
Lists all ticket types configured for this server.
/ticket-type delete <name> · Admin
Permanently deletes a ticket type by name. Existing tickets are unaffected but no new tickets can use that type.
/ticket-config set-format <format> · Admin
Sets the guild-level default ticket number format (e.g. NOY-{number:04d}). Individual ticket types can override this.
/ticket-config view-format · Admin
Shows the current guild number format with rendered examples.
/ticket-config set-notification-channel <channel> · Admin
Configures which channel receives a ping embed when a new ticket is created.
/ticket-config view-notification-channel · Admin
Shows the currently configured notification channel.
/ticket-config clear-notification-channel · Admin
Disables ticket creation notifications.
/ticket-setup · Admin
Posts a Create Ticket button panel to the channel of your choice. Members click the button to open a new ticket without needing to know any slash commands.
/bot-profile · Admin
Sets a guild-scoped nickname, avatar, or banner for the bot in this server without affecting other servers.
/send-feedback <user> · Admin
Manually sends a feedback request DM to the specified user. Requires feedback collection to be enabled for this server.
Permission model
Ticket management operations check whether the invoking member can manage the ticket before executing. A member is authorized if they meet either condition:
- Administrator — the member has Discord's Administrator permission
- Staff role — the member holds the staff role assigned to the ticket's type
This applies to: Join Ticket, Add User, Remove User, Update Status, and Close.
Tip: If a ticket type has no staff role set, only members with the Administrator permission can manage those tickets.
Button interactions
In addition to slash commands, members interact with tickets through buttons posted in ticket threads:
- Create Ticket — on the panel posted by
/ticket-setup; triggers the ticket type select menu - Join Ticket — adds the clicking staff member to the private thread
- Update Status — opens a status select menu inside the thread
- Close Ticket — opens a reason modal; archives the thread and generates a transcript on submit
Tip: The panel button is the recommended way for members to open tickets. See the Ticket panel page for setup instructions.