Departments are the main parts of your organization, such as Support, Events or Operations. A department can contain units: smaller teams like Weekend team or Moderation. Each member belongs to at most one department and one unit.
Departments are used all over Crew: to filter the directory, to post announcements to one team, to give onboarding checklists and activity requirements to one part of the organization, and in the headcount chart on the dashboard.
Adding and removing departments
Open Settings → Departments. Under Departments & units:
- Type a name and click Add department.
- Open a department to see its units, and add a unit by name.
- Delete department removes it and its units. Its members stay in Crew, without a department.
Managers can add departments and units too. Only Super Users can delete them.
Tip: A role can belong to one department, for example Support Lead. Set it with Edit under Settings → Roles & access. People added automatically with that role are put in its department.
Moving members between departments
- Edit the member's profile and pick another department and unit, or
- the member submits a Transfer request. When their manager approves it, Crew moves them automatically.
Moving someone also gives them the new department's onboarding checklists. See Onboarding checklists.
Department roles in Discord (optional)
Crew can also give members a Discord role for their department and take it away when they move
or leave. This is separate from your role list: it's for roles like @Support that say where
someone works, not their seniority.
- Under Department roles in Discord, turn on Sync department roles.
- For each department, pick its Discord role, or click Create role to have Crew make one.
- Click Save. Crew tells you how many role changes it made in Discord.
Crew only touches the roles chosen here. Roles with moderation or admin permissions, roles that give Crew access and roles linked to a Crew role can't be used as department roles.
Note: Like any role Crew hands out, the bot's own role must be above department roles in Server Settings → Roles.
When you delete a department that has a Discord role, Crew asks whether to delete the Discord role too (only if Crew created it). If you keep it, Crew takes it off the department's members first, so nobody is left with a role Crew no longer manages.
The org chart
The Org chart is drawn from the Manager field on each profile, not from departments. Use View to switch between the chart and a list, and Collapse teams to fold everyone under their manager. Members without a manager are grouped under No manager set.