Crew doesn't send email. It tells you about things as Discord direct messages from the Crew bot, and keeps anything it couldn't deliver in the app.
What you're told about
About you:
- A welcome message when you're added to an organization.
- Announcements for your organization or department.
- Decisions on your requests, activity entries and job applications.
- Leave cancelled by a manager.
- Records added to your profile: certifications, training, disciplinary records, and notes shared with you.
- Onboarding checklists and mandatory trainings assigned to you.
- A certification expiring within 30 days.
For managers, about your team:
- New requests and activity waiting for approval.
- A member completed a mandatory training, or missed its due date.
- A member's certification is expiring.
For Super Users:
- Approvals needed under the two-person rule, and when they're granted.
- Security setting changes made by another Super User.
- The organization was archived because the bot left the server.
Role changes (promotions and demotions) are recorded in the service record but don't send a notification.
When a DM can't be delivered
Discord only delivers DMs if you allow messages from members of that server (Privacy Settings for the server, or your default in Discord's settings). If a DM can't be sent, the notification appears in Crew instead, under Requests → Notifications, with an unread marker. The Requests menu item shows the count.
What arrives as a DM isn't repeated in the app.
Keeping notifications in the app
Prefer not to get DMs from an organization? Under Requests → Notifications, turn off Send me these as Discord DMs from the Crew bot. Everything then appears in the app only. The setting is per organization.
How long they're kept
Notifications in the app are removed after 7 days. Mark them read, or clear them, any time.
Troubleshooting
- I never get DMs. Check that you allow direct messages from that server's members in Discord, and that DMs aren't turned off under Requests → Notifications.
- My manager wasn't told about my request. Your profile needs a Manager, and their profile must be linked to their Discord account.