General
What does Crew cost? Crew is free to use today.
What kind of organizations is Crew for? Any team, organization or community that runs on Discord: companies, public services, clubs, volunteer groups and more. Crew uses general terms (roles, departments, activity) so it fits however you're structured.
Does everyone need a Crew account? No. People sign in with Discord; there are no separate accounts or passwords. Profiles can also exist for people who never sign in.
Can I use Crew in more than one server? Yes. Each server is a separate organization with its own data and settings. Switch between them with the organization switcher.
Roles and access
What's the difference between a role and an access level? A role is someone's place in your structure (Team Lead). An access level is what they may do in Crew (Manager). Each role gives one access level. See Access levels.
Do I have to link roles to Discord roles? No, but it's what keeps Crew and Discord in sync, and it's how Crew knows people's access. Roles that exist only in Crew still work as titles and for promotions.
Will Crew mess with our moderation roles? No. Crew never gives or removes Discord roles with moderation or admin permissions, and only changes roles you've linked or chosen as department roles.
Can a manager promote someone above themselves? No. Managers can only give roles up to their own access level, and only to people in their reporting line.
Data and privacy
Who can see contact details and disciplinary records? Only the member, the managers in their reporting line, and Super Users.
Does Crew read our Discord messages? No. Crew sees your server's members and roles, and nothing else from Discord.
How do I get my data out? Members download their own data under Account settings → Download my data. Managers and Super Users can export the directory as CSV, and Super Users the audit log. The API gives programmatic access.
What happens if we remove the bot? The organization is archived (read-only) and permanently deleted after about 30 days unless you re-invite the bot and restore it.
Where is the data stored? On Cloudflare's infrastructure, with 30 days of recovery history. See the Privacy Policy.
Features
Can members clock in from Discord?
Yes: /crew clockin and /crew clockout. See Discord commands.
Can Crew email people? No. Crew notifies by Discord DM, and in the app when a DM can't be delivered.
Can people apply for a job without being in our server? No. Applicants must be members of your Discord server and sign in with Discord.
Can we show our staff on our website? Yes, with the public staff directory, which shares names, titles and departments only.